Privacy Policy

1. Introduction

Al Abeer Medical Center Day Surgery Unit ("Al Abeer," "we," "us," or "our") is committed to protecting the privacy of our patients, website visitors, and other individuals whose personal data we process. This Privacy Policy explains what information we collect, how we use it, and the choices you have, in line with the UAE's Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL") and applicable Abu Dhabi healthcare data regulations.

By using our website or our medical services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you interact with us, we may collect:

3. How We Use Your Information

We use your personal data to:

4. Patient Health Records

Your medical records are maintained as a confidential clinical record in accordance with Abu Dhabi Department of Health regulations and UAE Federal Law No. 2 of 2019 concerning the use of information and communication technology in health fields ("Health Data Law"). Access to your health records is restricted to authorized clinical and administrative staff directly involved in your care, billing, or as required by law.

We do not sell patient health information to third parties.

5. Sharing & Disclosure

We may share your information with:

We do not disclose your health information to family members, employers, or any other third party without your consent, except where required by law or in an emergency.

6. Cookies & Website Data

Our website uses cookies and similar technologies to understand how visitors use our site and to improve its performance. We use Google Analytics to measure website traffic and functional cookies to remember your preferences. You can control or disable cookies at any time through your browser settings.

7. Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal and health data for as long as necessary to provide care, meet legal and regulatory recordkeeping obligations, and resolve disputes. In line with Abu Dhabi Department of Health regulations, medical records are retained for a minimum of 25 years from the date of a patient's last treatment. Other personal data, such as appointment and billing records, is retained for 7 years from the date of collection, unless a longer period is required by law.

9. Your Rights

Under the UAE PDPL, you may have the right to request access to, correction of, or deletion of your personal data, subject to legal and clinical recordkeeping exceptions that commonly apply to medical records. To exercise these rights, contact us using the details in Section 13.

10. Children's Privacy

We collect health information about minors only in the context of providing pediatric or family medical care, and only from or with the consent of a parent or legal guardian.

11. Third-Party Links

Our website may contain links to third-party websites, including insurance providers and social media platforms. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page will indicate when the most recent changes were made.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us: